Thomas Bez
Consultancy in Information Technology, Telecommunications and Business Organisation
- Project and interim management with focus on IT, services and restructuring
- Business analysis and administration in telecommunications and IT services
- Strategy development on processes, service and outsourcing for technology-affine enterprises
- Process consulting in planning, implementation, administration and optimisation of operative processes
Success Factors
analyst with wide methodical experience, structured and concise
strategist with comprehensive all-rounder knowledge, aiming at business success
Practical performer with high competence to solve problems
Cooperative team worker, self-motivated and motivating others
Efficient manager with a mature leadership record
Skills and Experience
Graduated in Computer Science (Diplom-Mathematiker), extramural studies in Business Administration
Senior Project Manager (equivalent to B level)
3 years research and development
17 years technical and line management in the telco industry
4 years of project assignments as freelance consultant
German, English (business fluent), Russian, French
Competence Areas
IT and Telco Operations | ITIL v2, ITIL v3, Network Operations, eTOM, 1st and 2nd Level Support, Call Center, Operations Support Systems (OSS, NGOSS) |
Business Processes | Business Process Management (BPM), Workflow Management, Business Process Reengineering, Business Support Systems (BSS) |
Business Administration | Business Analysis, Business Intelligence, Product Management, Service Marketing, Managed Services, Service Level Management (SLA), Outsourcing |
Security and Availability | Risk Management, Information Security Management (ISMS), ISO 27001, Business Continuity Management (BCM) |
Telco Technologies | Mobile Networks, MVNO/MVNE, Lawful Interception (according to German law), Optical Networks, TeleManagement Forum (TMF) |
Information Technology | Information and Content Management, System and Network Security, RDBMS, Linux, various programming languages |
Leadership | Project Management, Line Management, Change Management, intercultural skills |
Industry sectors | Telecommunications, IT Service Provider, Insurance, Bank, Research Institutes |
Countries | Switzerland, Belgium, Netherlands, Luxembourg, UK, France, Portugal, USA, Saudi Arabia, Viet Nam, India |
IT Skills
Software | MS Office, MS Project, Visio, ARIS Toolset, Ultimus BPM Suite, Content Management Systems |
Operating Systems | Linux/Unix (administrator level), Windows NT/2000/XP, Windows Server 2003, Mac OS X, Mainframe and Midrange architectures |
Programming Languages | Pascal, Modula, Chill and other high-level languages; C, C++ and other system languages; PHP, Javascript and other scripting languages; HTML/CSS |
Databases | RDBMS, SQL, Data Warehouse/Business Intelligence, Storage |
Network and Communications | TCP/IP, LAN/WAN architecture, Telecommunications (voice/data, backbone), Client/Server architecture, Web servers, Mail servers, Firewalls and IDS |
Business
TEDESCA |
Freelance Management Consultant http://www.tedesca.com |
XCelliQ |
Managing Partner in Dr. Trischler & Bez Partnerschaft - Business Process Management Solutions http://www.xcelliq.com |
Contact
Phone +49 30 94419355 |
Bochumer Strasse 6 |