Consultancy in Information Technology, Telecommunications and Business Organisation
Projects
Customer: |
Bank |
Period: |
7/2010-12/2011 |
Project: |
Migration of four funds management applications |
Job function: |
Project and programme manager for infrastructure migration |
Activities: |
Lead of the infrastructure projects and the entire programme
- Programme scope: Change of external infrastructure provider, migration to other data centres (volume 150 servers), technology refresh for hardware, OS, and middleware, migration of numerous external data connections (file transfer, message queues) with business partners and customers, decommissioning of the old environment
- Control of the new and the old infrastructure provider
- Coordination of parallel progress of application development and infrastructure rollout with application owners and infrastructure provider
- Management of project budget
- Observation of country specific requirements (Germany and Luxembourg) on compliance and information security
- Coordination of a couple of special solutions by the provider (in particular to address requirements on storage) and testing/acceptance by the application owner
- Implementation of some design changes during project runtime (provider offers, budget management, change management)
- Communication with Group Audit in order to solve an audit issue
- Reporting to the Head of Service Transition, status communication to senior management
- Accomplishment of a few other, smaller infrastructure projects, coordination with bank internal infrastructure provider
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Technologies: |
MS SQL data base, SAN storage, Websphere MQ, Checkpoint Firewall |
Methodology: |
ITIL Service Transition |
Customer: |
Consultancy (Telecommunications) |
Period: |
2/2010-4/2010 |
Project: |
Development of portfolio element MVNO consulting |
Job function: |
Technology Consultant |
Activities: |
Conceptual design and detailed planning of the consulting module MVNO operations
- Sales kit for consulting on MVNO rollout and operations
- Blueprints for project plan, resource planning and budget
- Targets: sourcing and partner management, SLA and contract management, regulatory requirements, risk management, infrastructure for IT and operations, operations processes, operations and business support systems, human resources
- Infrastructure and application concept for mobile banking and mobile payment for target customers
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Customer: |
Insurance |
Period: |
11/2009-12/2009 |
Project: |
Centralisation of Mainframe application, middleware and infrastructure services |
Job function: |
Process Consultant for IT Operations |
Activities: |
Outline of an operations concept for centralised Mainframe application, middleware and infrastructure services
- Definition of objective, format and required contents of the operations concept
- Analysis of the existing mainframe environments in several local companies
- Alignment with defined process landscape (ITIL based) and governance model (Touch Points)
- Definition of documentation standards for the operations concept
- Compilation of task lists (RACI matrices) for important functional areas of mainframe operations
- Development of the project plan for a pilot local company
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Customer: |
Insurance |
Period: |
08/2009-11/2009 |
Project: |
Consolidation of the data centres of European local companies |
Job function: |
Project leader for Commercial due diligence |
Activities: |
Commercial due diligence in one local company and management of the team
- Planning of methodology, procedure, scope and structure of data acquisition
- Inventory of assets (infrastructure, hardware, software licenses) in several locations
- Inventory, analysis, risk analysis and categorisation of all contracts
- Determination of consolidated budgets for the IT service
- Comprehensive revision-safe documentation
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Methodology: |
Commercial Due Diligence, IT Controlling |
Customer: |
Insurance |
Period: |
02/2009-07/2009 |
Project: |
Consolidation of the data centres of European local companies |
Job function: |
Project leader for Business analysis |
Activities: |
Business and financial analysis of several local companies and management of the team
- Development of a standardised evaluation concept for the data center consolidation of several local companies
- Collection of data about assets, contracts and organisation
- Statistical and economical evaluation and calculation of the business plans
- Preparation of the financial part of the migration concept
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Methodology: |
Business Intelligence, Data Mining, ITIL Service Design and Service Transition |
Customer: |
Service and Outsourcing Provider for Telecommunications Networks |
Period: |
08/2008-10/2008 |
Project: |
Setup of a new service sector for network operations within a service outsourcing provider |
Job function: |
Consultant |
Activities: |
Management consulting
- Alignment of the strategy with experiences of comparable market players
- Proposals for the strategic positioning
- Structuring of the service portfolio
- Definition of the stand of operations processes and management systems
- Assessment of the existing organization and experience
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Methodology: |
TeleManagement Forum (eTOM, NGOSS), ITIL Service Strategy |
Customer: |
Assistance and Insurance |
Period: |
06/2008-12/2008 |
Project: |
Consolidation of the data centres of European local companies |
Job function: |
Consultant and Business Analyst |
Activities: |
Analysis, general planning and sales coordination
- Requirement analysis and development of a frame concept for the consolidation
- Inventory of used applications, server and client virtualisation technologies, communication services, and existing or aspired Business Continuity Management scenarios
- Concept for central providing of technologies, middleware services, communication services, and Business Continuity Management support (taking already used contingency service suppliers into account)
- Commercial assessment (business plan and budget)
- Support to the account management of the IT Provider during the offer generation
- Coordination of requirements and SLA with the product management
- Transfer to the technical migration projects
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Technologies: |
Technologies: Data bases, server virtualisation, terminal services, SAN/NAS, telephony (call centre/CTI), WAN Acceleration, Intel and Sun platforms, IBM i-Series |
Methodology: |
ITIL Service Transition |
Customer: |
IT and Software Supplier |
Period: |
03/2008-04/2008 |
Project: |
Improve the positioning in the marketing of OSS solutions in the telecommunications sector |
Job function: |
Consultant |
Activities: |
Strategy consulting
- Analysis of the product portfolio, the general product strategy and the present market positioning
- Formulation of an action plan based on the standards and activities of the TeleManagement Forum (NGOSS)
- Identification of suitable potential industry partners and contacts
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Methodology: |
ITIL Service Strategy, TeleManagement Forum |
Customer: |
Service and Outsourcing Provider for Telecommunications Networks |
Period: |
12/2006-02/2008 |
Job function: |
Service Delivery Manager |
Activities: |
Setup of a world-wide distributed compound of Service Delivery Centres of the enterprise division (Global Network Operations Centers)
- Cooperation on the commercial and technical planning of the Global NOC compound of Nokia Siemens Networks
- Integration and migration of existing national operations centers to the global concept
- Responsibility for the construction of a homogenous, secure and highly available technical infrastructure for all Global NOC
- Risk assessment, deduction of immediate measures for the existing Global NOC sites and support of the Local Companies with the implementation of the measures
- Development and approval of a certification strategy and preparation of a security certification in accordance with ISO 27001
- Introduction of a strategy for Business Continuity Management in accordance with BS 25999 with redundant design of the most important support systems and development of a Business Continuity Plan for disaster recovery after partial or complete loss of one operations center site
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Methodology: |
ITIL Service Design and Continual Service Improvement, ISO 27001 ISMS, BS25999 BCM |
Customer: |
Mobile Virtual Network Enabler |
Period: |
10/2005-11/2006 |
Project: |
Investment Programme "Mobile Virtual Network Enabler" |
Job function: |
Project Manager for Network Operations |
Activities: |
Concept, planning and implementation of network operations for the investment programme
- Creation of the operations concept, covering CRM, billing, logistics and network operations, in accordance with ITIL and eTOM principles
- Planning, assessment and selection of network and operations sites
- Planning, specification and product selection for the required Operations Support Systems
- Integration of the services of several service partners and selection of partners
- Definition and negotiation of the processes, interfaces and SLA with partners and customers
- Negotiations of the contracts with suppliers of components and services
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Methodology: |
ITIL Service Delivery and Infrastructure Management |
Customer: |
Service and Outsourcing Provider for Telecommunications Networks |
Period: |
01/2003-09/2005 |
Job function: |
Service Strategy Manager for Value Added Services |
Activities: |
Product Line Management for Network Operations services
- Responsibility for the products of the Service Line
- Introduction of new services in the area of Outsourcing and Managed Services
- Support of large-scale projects with economic assessment, risk assessment, and project-related development of operations and maintenance concepts
- Guidance, enabling and support for Local Companies with marketing of services to international customers
- Extension of the international network of service delivery units and centers of competence
- Harmonisation of the processes of the international Service Delivery units in accordance with the eTOM process model of the TeleManagement Forum
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Methodology: |
TeleManagement Forum (eTOM), ITIL Business Perspective and Service Delivery |
Customer: |
Service Provider for Telecommunications Networks |
Period: |
07/2001-12/2002 |
Project: |
Carrier Network Operations Center of Siemens in Leipzig |
Job function: |
Head of Operations Center |
Activities: |
Management of the network operations center
- Responsible for 30 employees
- Daily business comprising maintenance services (call center and 1st line support for 90 German service providers), operations services (three-shift Network Operations Center with operations services for 40 customers) and Lawful Interception according to German law
- Consolidation of two operations centers, migration of customers, centralisation of the 1st line support from several service regions and setup of a call center
- Redefinition and consolidation of operations and maintenance processes
- Setup of an infrastructure of information systems, Operations Support Systems (OSS) and security systems (firewalls, remote access)
- Introduction of Business Continuity with a secondary site in the urban area, third party sourcing of contingency services and implementation of an appropriate WAN concept for redundant access by customers
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Customer: |
Telecommunications Solution Provider |
Period: |
01/1999-06/2001 |
Project: |
Operations Consulting |
Job function: |
Senior Consultant and Product Line Manager for Consulting |
Activities: |
Several projects of business process consulting and management of the Service Line of Operations Consulting
- Development and introduction of the service 'Operations Consulting' as a marketable product in the solution provider portfolio
- Several projects (in Germany, Belgium, Saudi Arabia, USA) of business process consulting and management of the Service Line of Operations Consulting
- Program management, project acquisition and coordination of a world-wide network of consultants
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Customer: |
Telecommunications Supplier |
Period: |
10/1997-12/1998 |
Project: |
Multi Domain Management Solution for Regional Carriers |
Job function: |
Consultant for System Development |
Activities: |
Development of system architecture and pilot implementation of the new product with a key customer
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Customer: |
Telecommunications Supplier |
Period: |
10/1995-09/1997 |
Job function: |
Department Head for Product Management and Sales |
Activities: |
Product management and technical sales for network management systems in mobile and landline switched networks
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Customer: |
Telecommunications Supplier |
Period: |
08/1993-09/1995 |
Job function: |
Group Head for Marketing and Product Management |
Activities: |
Product management and marketing for network management systems in mobile networks
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Customer: |
Telecommunications Supplier |
Period: |
10/1990-07/1993 |
Job function: |
Team Leader in Software Development |
Activities: |
Development and integration of system and application software on UNIX platforms
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Customer: |
Research Institute for IT and Telecommunications Industry |
Period: |
09/1987-09/1990 |
Job function: |
Research Assistant |
Activities: |
Design and Software Development
- Development of concepts and prototypes for the East German telecommunications market
- Development of software management tools for heterogenous C/Chill environments
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