Consultancy in Information Technology, Telecommunications and Business Organisation
Projects
Customer: |
Consultancy (Telecommunications) |
Period: |
2/2010-4/2010 |
Project: |
Development of portfolio element MVNO consulting |
Job function: |
Technology Consultant |
Activities: |
Conceptual design and detailed planning of the consulting module MVNO operations
- Sales kit for consulting on MVNO rollout and operations
- Blueprints for project plan, resource planning and budget
- Targets: sourcing and partner management, SLA and contract management, regulatory requirements, risk management, infrastructure for IT and operations, operations processes, operations and business support systems, human resources
- Infrastructure and application concept for mobile banking and mobile payment for target customers
|
Customer: |
Insurance |
Period: |
11/2009-12/2009 |
Project: |
Centralisation of Mainframe application, middleware and infrastructure services |
Job function: |
Process Consultant for IT Operations |
Activities: |
Outline of an operations concept for centralised Mainframe application, middleware and infrastructure services
- Definition of objective, format and required contents of the operations concept
- Analysis of the existing mainframe environments in several local companies
- Alignment with defined process landscape (ITIL based) and governance model (Touch Points)
- Definition of documentation standards for the operations concept
- Compilation of task lists (RACI matrices) for important functional areas of mainframe operations
- Development of the project plan for a pilot local company
|
Customer: |
Insurance |
Period: |
08/2009-11/2009 |
Project: |
Consolidation of the data centres of European local companies |
Job function: |
Project leader for Commercial due diligence |
Activities: |
Commercial due diligence in one local company and management of the team
- Planning of methodology, procedure, scope and structure of data acquisition
- Inventory of assets (infrastructure, hardware, software licenses) in several locations
- Inventory, analysis, risk analysis and categorisation of all contracts
- Determination of consolidated budgets for the IT service
- Comprehensive revision-safe documentation
- Methodology: Commercial Due Diligence, IT Controlling
|
Customer: |
Insurance |
Period: |
02/2009-07/2009 |
Project: |
Consolidation of the data centres of European local companies |
Job function: |
Project leader for Business analysis |
Activities: |
Business and financial analysis of several local companies and management of the team
- Development of a standardised evaluation concept for the data center consolidation of several local companies
- Collection of data about assets, contracts and organisation
- Statistical and economical evaluation and calculation of the business plans
- Preparation of the financial part of the migration concept
- Methodology: Business Intelligence, Data Mining, ITIL Service Design and Service Transition
|
Customer: |
Service and Outsourcing Provider for Telecommunications Networks |
Period: |
08/2008-10/2008 |
Project: |
Setup of a new service sector for network operations within a service outsourcing provider |
Job function: |
Consultant |
Activities: |
Management consulting
- Alignment of the strategy with experiences of comparable market players
- Proposals for the strategic positioning
- Structuring of the service portfolio
- Definition of the stand of operations processes and management systems
- Assessment of the existing organization and experience
- Methodology: TeleManagement Forum (eTOM, NGOSS), ITIL Service Strategy
|
Customer: |
Assistance and Insurance |
Period: |
06/2008-12/2008 |
Project: |
Consolidation of the data centres of European local companies |
Job function: |
Consultant and Business Analyst |
Activities: |
Analysis, general planning and sales coordination
- Requirement analysis and development of a frame concept for the consolidation
- Inventory of used applications, server and client virtualisation technologies, communication services, and existing or aspired Business Continuity Management scenarios
- Concept for central providing of technologies, middleware services, communication services, and Business Continuity Management support (taking already used contingency service suppliers into account)
- Commercial assessment (business plan and budget)
- Support to the account management of the IT Provider during the offer generation
- Coordination of requirements and SLA with the product management
- Transfer to the technical migration projects
- Technologies: Data bases, server virtualisation, terminal services, SAN/NAS, telephony (call centre/CTI), WAN Acceleration, Intel and Sun platforms, IBM i-Series
- Methodology: ITIL Service Transition
|
Customer: |
IT and Software Supplier |
Period: |
03/2008-04/2008 |
Project: |
Improve the positioning in the marketing of OSS solutions in the telecommunications sector |
Job function: |
Consultant |
Activities: |
Strategy consulting
- Analysis of the product portfolio, the general product strategy and the present market positioning
- Formulation of an action plan based on the standards and activities of the TeleManagement Forum (NGOSS)
- Identification of suitable potential industry partners and contacts
- Methodology: ITIL Service Strategy, TeleManagement Forum
|
Customer: |
Service and Outsourcing Provider for Telecommunications Networks |
Period: |
12/2006-02/2008 |
Job function: |
Service Delivery Manager |
Activities: |
Setup of a world-wide distributed compound of Service Delivery Centres of the enterprise division (Global Network Operations Centers)
- Cooperation on the commercial and technical planning of the Global NOC compound of Nokia Siemens Networks
- Integration and migration of existing national operations centers to the global concept
- Responsibility for the construction of a homogenous, secure and highly available technical infrastructure for all Global NOC
- Risk assessment, deduction of immediate measures for the existing Global NOC sites and support of the Local Companies with the implementation of the measures
- Development and approval of a certification strategy and preparation of a security certification in accordance with ISO 27001
- Introduction of a strategy for Business Continuity Management in accordance with BS 25999 with redundant design of the most important support systems and development of a Business Continuity Plan for disaster recovery after partial or complete loss of one operations center site
- Methodology: ITIL Service Design and Continual Service Improvement, ISO 27001 ISMS, BS25999 BCM
|
Customer: |
Mobile Virtual Network Enabler |
Period: |
10/2005-11/2006 |
Project: |
Investment Programme "Mobile Virtual Network Enabler" |
Job function: |
Project Manager for Network Operations |
Activities: |
Concept, planning and implementation of network operations for the investment programme
- Creation of the operations concept, covering CRM, billing, logistics and network operations, in accordance with ITIL and eTOM principles
- Planning, assessment and selection of network and operations sites
- Planning, specification and product selection for the required Operations Support Systems
- Integration of the services of several service partners and selection of partners
- Definition and negotiation of the processes, interfaces and SLA with partners and customers
- Negotiations of the contracts with suppliers of components and services
- Methodology: ITIL Service Delivery and Infrastructure Management
|
Customer: |
Service and Outsourcing Provider for Telecommunications Networks |
Period: |
01/2003-09/2005 |
Job function: |
Service Strategy Manager for Value Added Services |
Activities: |
Product Line Management for Network Operations services
- Responsibility for the products of the Service Line
- Introduction of new services in the area of Outsourcing and Managed Services
- Support of large-scale projects with economic assessment, risk assessment, and project-related development of operations and maintenance concepts
- Guidance, enabling and support for Local Companies with marketing of services to international customers
- Extension of the international network of service delivery units and centers of competence
- Harmonisation of the processes of the international Service Delivery units in accordance with the eTOM process model of the TeleManagement Forum
- Methodology: TeleManagement Forum (eTOM), ITIL Business Perspective and Service Delivery
|
Customer: |
Service Provider for Telecommunications Networks |
Period: |
07/2001-12/2002 |
Project: |
Carrier Network Operations Center of Siemens in Leipzig |
Job function: |
Head of Operations Center |
Activities: |
Management of the network operations center
- Responsible for 30 employees
- Daily business comprising maintenance services (call center and 1st line support for 90 German service providers), operations services (three-shift Network Operations Center with operations services for 40 customers) and Lawful Interception according to German law
- Consolidation of two operations centers, migration of customers, centralisation of the 1st line support from several service regions and setup of a call center
- Redefinition and consolidation of operations and maintenance processes
- Setup of an infrastructure of information systems, Operations Support Systems (OSS) and security systems (firewalls, remote access)
- Introduction of Business Continuity with a secondary site in the urban area, third party sourcing of contingency services and implementation of an appropriate WAN concept for redundant access by customers
|
Customer: |
Telecommunications Solution Provider |
Period: |
01/1999-06/2001 |
Project: |
Operations Consulting |
Job function: |
Senior Consultant and Product Line Manager for Consulting |
Activities: |
Several projects of business process consulting and management of the Service Line of Operations Consulting
- Development and introduction of the service 'Operations Consulting' as a marketable product in the solution provider portfolio
- Several projects (in Germany, Belgium, Saudi Arabia, USA) of business process consulting and management of the Service Line of Operations Consulting
- Program management, project acquisition and coordination of a world-wide network of consultants
|
Customer: |
Telecommunications Supplier |
Period: |
10/1997-12/1998 |
Project: |
Multi Domain Management Solution for Regional Carriers |
Job function: |
Consultant for System Development |
Activities: |
Development of system architecture and pilot implementation of the new product with a key customer
|
Customer: |
Telecommunications Supplier |
Period: |
10/1995-09/1997 |
Job function: |
Department Head for Product Management and Sales |
Activities: |
Product management and technical sales for network management systems in mobile and landline switched networks
|
Customer: |
Telecommunications Supplier |
Period: |
08/1993-09/1995 |
Job function: |
Group Head for Marketing and Product Management |
Activities: |
Product management and marketing for network management systems in mobile networks
|
Customer: |
Telecommunications Supplier |
Period: |
10/1990-07/1993 |
Job function: |
Team Leader in Software Development |
Activities: |
Development and integration of system and application software on UNIX platforms
|
Customer: |
Research Institute for IT and Telecommunications Industry |
Period: |
09/1987-09/1990 |
Job function: |
Research Assistant |
Activities: |
Design and Software Development
- Development of concepts and prototypes for the East German telecommunications market
- Development of software management tools for heterogenous C/Chill environments
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